If you are trying to reset your account password then don't forget to check spam folder in your mailbox. Also Mark it as "not spam" or you won't be able to click on the link.
In our endeavors to recall to memory something long forgotten, we often find ourselves upon the very verge of remembrance, without being able, in the end, to remember.
We all have different internal motivators and are more likely to accomplish a task when we tap into our own 'why' rather than a carrot or stick approach.